FAQs
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SHIPPING
COURIER: Sendle & Australia Post
DISPATCH: We dispatch weekly on weekdays
DELIVERY:
- Metro Australia: Allow two to five business day (slightly longer for rural Australia)
- International: Allow up to three weeks
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SENDLE IS "UNABLE TO DELIVER" MY PARCEL
With Sendle you are able to organise a redelivery.
Follow these steps:
- Head to the parcel’s tracking page (either in the Sendle dashboard or via the link in your tracking email).
- Enter the parcel reference number.
- Hit the button that says ‘Redeliver parcel’.
- Follow the instructions to update delivery instructions and organise redelivery.
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THE PARCEL I AM RECEIVING IS LATE
If your parcel is running a little late, please don’t worry. Parcels are usually delivered within two days of the delivery estimate.
You can check the parcel’s ETA on the tracking page (https://try.sendle.com/tracking) using your Sendle reference number (looks like this: S3NDL3R). You’ll get real-time updates on your parcel’s movements and if there have been any delays with delivery.
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MY PARCEL IS MISSING
If you’re worried the parcel is missing: Launch an investigation into the parcel’s whereabouts via the tracking page (https://try.sendle.com/tracking) using your Sendle reference number (eg S3NDL3R).
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