SHIPPING INFORMATION
Track my order
Use this link to track your parcel: https://try.sendle.com/tracking)
Insert your unique Sendle reference number (looks like this: S3NDL3R).
You’ll get real-time updates on your parcel’s movements and if there have been any delays with delivery.
If your parcel is running a little late, please don’t worry. Parcels are usually delivered within two days of the delivery estimate.
Shipping timeframes
COURIER: Sendle & Australia Post
DELIVERY:
- Metro Australia: Allow 2 to 5 business day (slightly longer for rural Australia)
- International: Allow up to 30 business days.
Parcel is "unable to be delivered"
With Sendle you are able to organise a redelivery.
Follow these steps:
- Head to the parcel’s tracking page (either in the Sendle dashboard or via the link in your tracking email).
- Enter the parcel reference number.
- Hit the button that says ‘Redeliver parcel’.
- Follow the instructions to update delivery instructions and organise redelivery.
Missing parcel
If you’re worried the parcel is missing: Launch an investigation into the parcel’s whereabouts via the tracking page:
(https://try.sendle.com/tracking)
Use your Sendle reference number (eg S3NDL3R)
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